Effective date: October 1, 2026
Last updated: October 1, 2026
This Privacy Policy describes how Mylapore Express ("we", "us", "our") collects, uses and discloses your personal information when you visit mylaporeexpress.com, use our mobile applications, place an order, or otherwise interact with us (together, the "Services").
By using the Services you agree to this Privacy Policy. Your use of the Services is also governed by our Terms of Service.
Information you give us
Name, email address and telephone number
Delivery and billing addresses, including any delivery instructions you write
Your password, which we store only as a one-way hash, and your two-factor authentication settings if you enable them
Payment information, which you enter with our payment processor. We do not receive or store your full card number, expiry date or security code: we retain only a token issued by the processor, the card brand and the last four digits.
Orders you place, items in your cart, gratuities, and any notes you add
Reviews, ratings and photographs you submit, and a profile photo if you upload one
Messages you send us through our contact form or by email
Information we collect automatically
IP address, browser type, device information and the pages you view
Search terms and browsing filters you use, including dietary filters and your selected location and delivery date
Sign-in records, including date and time, IP address, browser and device, and whether the sign-in succeeded
Cookies and similar technologies, as described in our Cookie Policy
Information from other sources
If you sign in with Google or Apple, we receive your name, email address and a provider account identifier. Apple may provide a private relay email address if you choose to hide yours.
Our payment processor tells us whether a payment succeeded and provides the card brand and last four digits.
We convert the delivery addresses you give us into approximate map coordinates, so that we can determine which of our locations can serve you and route deliveries.
If you grant your browser's location permission, we use your approximate location to suggest a nearby location. You can decline; the Services work without it.
Delivery carriers provide tracking and delivery status for shipped orders.
We use personal information to:
create and maintain your account, and verify your email address and telephone number;
take, prepare, fulfil and deliver your orders, and contact you about them;
process payments and issue refunds;
provide customer support and respond to your enquiries;
operate our loyalty programme and apply discounts and promotions;
publish and moderate reviews you submit;
send you order and account notifications, and marketing messages you have opted into;
keep your account and our Services secure, including detecting and preventing fraud and unauthorized access;
remember your preferences, such as language, location and dietary filters; and
comply with our legal obligations and enforce our agreements.
We use cookies and similar technologies. Cookies that are strictly necessary (those that keep you signed in, hold your cart and protect checkout) are always active. Analytics cookies are set only after you consent through our cookie banner, and you can change your choice at any time using the Cookie Settings link in the footer of any page.
Our Cookie Policy describes each cookie we use, what it does and how long it lasts.
We share personal information with service providers who perform services for us, under contracts that limit them to our instructions:
Provider | Purpose |
|---|---|
Stripe | Payment processing and fraud prevention |
Twilio | Sending text messages, including order updates and verification codes |
Sign-in, address autocomplete and validation, and website analytics | |
Apple | Sign in with Apple |
Amazon Web Services | Hosting and storage of uploaded images and files |
CookieYes | Displaying our cookie banner and recording your consent choice |
Google Firebase | Delivering push notifications, if you enable them |
Delivery carriers | Delivering orders shipped by a third-party carrier |
We also disclose personal information:
to our own delivery staff, so that they can deliver your order;
to our professional advisers, auditors and insurers;
where required by law, or in response to a lawful request by a government authority, court or law enforcement;
to protect our rights, property or safety, or that of our customers or the public; and
in connection with a merger, acquisition, financing or sale of assets.
Reviews you publish are visible to all visitors.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We keep personal information for as long as your account is open and for as long as we need it for the purposes described in this Policy, and afterwards for as long as we are required to keep it; in particular, we retain records of orders and payments in order to meet our tax, accounting and audit obligations, and to resolve disputes and enforce our agreements.
When you close your account from your account settings, your sessions are ended immediately and you can no longer sign in or place orders. Because we are required to retain transaction records, closing your account deactivates it rather than erasing everything at once. If you would like your information deleted, please make a request as described in Section 8 and we will delete everything we are not required to keep.
We take reasonable measures to protect your personal information. Traffic between your browser and our servers is encrypted using TLS. Passwords are stored only as one-way hashes and never in readable form. Your session is held in a cookie that scripts running in your browser cannot read. We offer two-factor authentication, we lock accounts after repeated failed sign-in attempts, and we can alert you by email when your account is accessed from a device we have not seen before. Card details are handled by our payment processor, not by us.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and contact us at support@mylaporeexpress.com if you believe your account has been compromised.
We send text messages only to numbers that have opted in. Message frequency varies and message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. Stopping marketing messages does not stop security codes or messages needed to complete an order you have already placed.
We do not sell, rent or share mobile telephone numbers or SMS consent with third parties for their marketing purposes. We provide your number to our messaging provider only so that it can deliver the messages you asked for.
If you are a California resident, you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collecting it and the categories of third parties to whom we disclose it; to request a copy of your personal information; to request that we correct inaccurate personal information; and to request that we delete personal information we have collected from you. We may decline a deletion request where the law permits us to retain the information, for example to complete a transaction, detect security incidents or comply with a legal obligation.
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We do not sell or share the personal information of consumers we know to be under 16 years of age.
We will not discriminate against you for exercising any of these rights.
Verifying your identity. To protect your information, we are required to verify your identity before processing your request if you are asking for (1) information about how we collect, use and share your personal information; (2) a copy of your personal information; or (3) deletion of your personal information. If you are a current customer, you can verify your identity by logging in to your Mylapore Express account. If you are not a current customer or cannot log in to your account, please contact (925) 238-3736 or support@mylaporeexpress.com, and we will ask you for enough information to match you to our records.
Authorized agents. You may use an authorized agent to make a request on your behalf. We may ask the agent for written permission signed by you, and we may ask you to verify your own identity with us directly.
How to make a request. Email support@mylaporeexpress.com or call (925) 238-3736. We will acknowledge your request within 10 business days and respond within 45 calendar days. If we need more time, we will tell you within that period.
Shine the Light. California Civil Code Section 1798.83 permits California residents to request information about disclosures of personal information to third parties for those third parties' direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.
If you live in another U.S. state with a comprehensive consumer privacy law, you may have similar rights to access, correct, delete and obtain a copy of your personal data, and to opt out of targeted advertising and the sale of personal data. We do not sell personal data or use it for targeted advertising. To make a request, contact us using the details in Section 8. If we decline your request, you may appeal by replying to our decision or writing to support@mylaporeexpress.com.
Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact support@mylaporeexpress.com and we will delete it.
Our Services contain links to, and load components from, third-party websites and services, including those listed in Section 4. Those third parties operate under their own privacy policies and we are not responsible for their practices. We encourage you to review them.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated policy on this page and change the "Last updated" date above. Where the changes are material, we will provide additional notice.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Mylapore Express
Email: support@mylaporeexpress.com
Customer Care: (925) 238-3736
