No. You can check out as a guest. An account lets you keep your order history, save addresses, collect loyalty points and leave reviews, and it makes reordering faster.
We cook at several locations, and the menu, the prices and the fulfilment options all depend on which location can serve you. Entering your address early means everything you see afterwards is actually available to you.
Yes, where the location offers it. Some dishes and all meal plans need preparing in advance, so the earliest date you can choose already accounts for that.
Contact us as soon as you can. Before preparation begins we can normally cancel and refund in full. Once cooking has started we usually cannot, because the food is made to your order.
It depends on the location and the delivery method. Any minimum and any delivery charge are shown before you confirm.
Delivery and pickup
Enter your address and we will tell you straight away. Each location serves a defined area. If you fall outside it, pickup may still be available.
It varies by location, demand and traffic. You will see an estimate at checkout. Estimates are estimates, not guarantees.
Yes, tell us in the delivery instructions. Please collect it promptly: once we leave it, the food is in your care, and it is perishable.
For a limited period after it is ready, because prepared food cannot be held safely indefinitely. We will message you when it is ready. If you are running late, call the location.
Use Track Order, or open Orders if you have an account. If you opted into text messages, we will keep you posted.
Food and allergens
We cannot guarantee it. Our kitchens are shared and handle milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans and sesame, so cross-contact is possible in anything we make. If you have an allergy, please call (925) 238-3736 before ordering.
They describe the recipe as we formulate it, and they are there to help you browse. They are not a certification, and the shared-kitchen point above still applies.
Where we do, it is an estimate based on standard recipes. Actual values vary with portioning and preparation.
Ingredients and suppliers change, and we may substitute something of comparable quality. If a change is significant and we can reach you first, we will.
Payment, refunds and loyalty
By card at checkout. Payment is handled by our payment processor: we never see or store your full card number.
Tell us within 24 hours at support@mylaporeexpress.com or (925) 238-3736. Depending on what happened we may offer credit, a partial or full refund, or a replacement. We may ask for a photograph.
We issue it to your original payment method. After that your bank decides when it appears, which usually takes a few business days.
You earn points on qualifying purchases and redeem them against future orders. Points have no cash value and cannot be transferred or exchanged for cash. Points on a refunded order are reversed.
Your account and messages
So we can reach you about your order, and so nobody else can claim your contact details. You need at least one verified email address or phone number to check out with an account.
Reply STOP to any message. That stops that channel. Security codes and messages needed to complete an order you have already placed will still come through.
From your account settings. Your sessions end immediately and you can no longer sign in. We keep order and payment records where the law requires it; see our Privacy Policy.
Use the Cookie Settings link in the footer of any page. You can change your mind at any time.
